All retail or online purchases of Primal Health & Nutrition products (except for purchases from primalhn.com directly) must be returned to the retail location or online store from which they were originally purchased.
RETURNS AND REFUND POLICY
We have automated systems to ship products quickly. If you have placed an order and then decide to have it canceled, we will do our best to process your request prior to your order shipping. If your order has already shipped, please accept the package and request a return authorization to return the package and to receive your refund.
STANDARD RETURN POLICY
You may return your purchase within 30 days of receipt for an exchange or a refund of the purchase price excluding shipping and handling costs, plus up to a 25% restocking fee. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. If a product arrives at your shipping location damaged, or we made an error that cannot be remedied with replacement parts, we will pay to return the item to us and send a replacement to you. Contest winnings cannot be returned, exchanged, or refunded.
HOW TO RETURN A PRODUCT
You may return your purchase within 30 days of receipt. To return an item: All returned orders must be pre-authorized by Primal Health & Nutrition. Please call at (435)574-1110 or email us at firstname.lastname@example.org and include your original order number, the product(s) you are returning, your name, and your telephone number. We will provide you with an RMA (return merchandise authorization) number and a return address.
DELIVERY AND DAMAGED SHIPMENTS
1. Fully inspect all deliveries before signing the receipt, even if you do not plan on opening the carton right away.
2. Write down any visible damage: box crushed, torn, creased, or other circumstances about the delivery.
3. If you find concealed damage, save the carton and packaging material and notify our customer service department immediately.