Our Policies


Returns & Exchanges

All retail or online purchases of Primal Health & Nutrition products (except for purchases from primalhn.com directly) must be returned to the retail location or online store from which they were originally purchased.

RETURNS AND REFUND POLICY

We have automated systems to ship products quickly. If you have placed an order and then decide to have it canceled, we will do our best to process your request prior to your order shipping. If your order has already shipped, please accept the package and request a return authorization to return the package and to receive your refund.

STANDARD RETURN POLICY

You may return your purchase within 30 days of receipt for an exchange or a refund of the purchase price excluding shipping and handling costs, plus up to a 25% restocking fee. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. If a product arrives at your shipping location damaged, or we made an error that cannot be remedied with replacement parts, we will pay to return the item to us and send a replacement to you. Contest winnings cannot be returned, exchanged, or refunded.

HOW TO RETURN A PRODUCT

You may return your purchase within 30 days of receipt. To return an item: All returned orders must be pre-authorized by Primal Health & Nutrition. Please call at (435)574-1110 or email us at support@primalhn.com and include your original order number, the product(s) you are returning, your name, and your telephone number. We will provide you with an RMA (return merchandise authorization) number and a return address.

DELIVERY AND DAMAGED SHIPMENTS

1. Fully inspect all deliveries before signing the receipt, even if you do not plan on opening the carton right away.
2. Write down any visible damage: box crushed, torn, creased, or other circumstances about the delivery.
3. If you find concealed damage, save the carton and packaging material and notify our customer service department immediately.

Privacy Policy

Primal Health & Nutrition takes privacy seriously. We want to bring you good offers but also don’t want to bombard you with emails.


WHAT WE COLLECT

We may collect the following information:

  • Name and job title
  • Contact information including email address
  • Demographic information such as fitness goals, preferences, and interests
  • Other information relevant to customer surveys and/or offers


WHAT WE DO WITH THE INFORMATION WE GATHER

We only collect information that you provide to us while filling out forms or purchasing our products. We then use this information to understand your needs and provide you with better service, in particular for the following reasons:

  • Internal record keeping
  • To improve our products and services.
  • To periodically send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address which you have provided
  • To customize the website according to your interests
  • We will never sell your information


SECURITY

Primal Health & Nutrition is committed to ensuring that your information is secure. We do not share it with or sell it to anyone else. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.


ORDERS

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fulfill your orders. If we have trouble processing an order, we’ll use this information to contact you.


HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over any other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

  • By not filling out forms on the website
  • By not filling out non-mandatory information in the completion of forms
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at support@primalhn.com

We will not sell, distribute, or lease your personal information to third parties. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

PO Box 910751 St. George, UT 84791

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above addresses. We will promptly correct any information found to be incorrect.